Customer Testimonials
Oscar Viva did an excellent job, there was no pressure with financing our truck. Our whole experience was exceptional.
Dealership is very professional and customer focused. Service department kept me up to date of my vehicle repair process
Very helpful with Bronco, Tim a very knowledgeable, honest and nice guy to work with.. Jordan in finance is fast and a real pro at going over all details on the important business end. Thanks again, was a pleasure working with you both.
Charged labor to install battery and was unable to apply reward points on ford pass
I can't believe that you couldn't tell me yesterday that your advertised price would not be the price when I arrived at the dealership BEFORE we drove two hours to purchase a vehicle!!! I will definitely be leaving a bad review! From a fellow business owner that's an absolute disgrace. Nothing but bait and switch plain and simple! You should be ashamed at such tactics! I'm going directly to FRIENDSHIP FORD in Bristol to purchase from them at their ADVERTISED price. Not only did you miss out on one purchase you missed several! As business owner ...
Service was made by appointment. Appointment was on time.Service was completed in a very reasonable time.Excellent service.
Service Dept doesn't return calls. Doesn't discuss charges in advance. I was on the phone with them before the car had to be towed over and they didn't mention a charge. Called after it arrived. Nothing. Called to find out diagnosis (more cost than car is worth) and nothing said about a charge. I've spoken with people twice about having car picked up. Nothing. Arranged a tow this morning and called them again. No charge. Tow driver arrives, waiting to pick up the car, and they call to tell me they can't release the car ...
Great sale and finance department. Oscar and the gang where Great and knowledgeable. Than you
Clayton in Service was Extremely professional, courteous and communicated throughout the repairs and had my car finished earlier than expected. By far the easiest car repair transaction ever!
My first time at Parks…Service was excellent. Friendly, caring and diligent. Thank you Rob.
Very helpful and got me into a truck without any issues and was easy to work with.
First experience with dealership service center since becoming Parks ford. Service center was informative and courteous.
I didn't qualify for most of the advertised rebates. I feel I paid as much for the 2024 demo truck as I would have for a brand new 2025. I really like the truck but I was a dumb xxx sucker. My $8000.00 down payment seem to have dissolved in the deal. I financed $56,000 after a couple rebates and my down payment. I have a perfect credit score. My interest rate with one bank was over 8%. I asked about a lease, but was not shown my options. I asked for weather tech type floor mats. I got two well worn ones thrown ...
I had been searching for an SUV either Ford Explorer, or the Jeep grand Cherokee for sometime. Had seen a Jeep in Hendersonville, but it was very expensive loaded and had everything I liked. By coincidence Parks Ford was next-door. Looking through their inventory on a Sunday, I found the Ford Explorer that had everything I wanted. I went in on Monday morning and we had a deal within three hours. Not pushy, Of course, ready to make a deal, but they worked with me. I left that day with the car I wanted at a much better price than ...
Communication skills from 1st phone call to meeting service attendant topical transaction, terrible, repair fine, if really interested you may call me
Our salesperson was wonderful. He took the time to tell us all about the truck we purchased
It was a pleasure doing business and having C J Spina working as our sale person. We were comfortable and got the vehicle we wanted. We are very happy with the pickup we got.
Quick and easy to drop off and pick up. Good hours and convenient for me in town
As usual, excellent service and communication from the service department. What started out as a potential disaster turned out being relatively simple.
Always on time, staff always very helpful and explain everything that will be done. The location is convenient and the waiting area is very comfortable.
I stopped to get an inspection on my escape and decided to walk the yard Hunter introduced himself and talked me into a test drive on a 2024 Edge. Great car great price.
The service department here is crap. Bought a truck from this dealership had it a little over a year and this is the second time have to bring it the service shop and both experiences are subpar. Have an appointment at 9 am and at 2 pm I get call letting me know my batteries are dead. When I scheduled the service one of the reasons that I was having it looked at was because something was draining on my batteries. So it took 6 hours to diagnose what I had already told them was a problem. They did no tests on the ...
Everyone I have worked with at this dealership has been professional and friendly. From purchasing to my 10000 mile check up
Fast service, friendly advisors, and reasonable prices. Work was completed on time and affordably priced
Took me right at my scheduled time. Prompt and curious service. Took time to look up my recall.
Very friendly. Got my car in and out. Job well done. Made me feel comfortable and I will be back
Such an easy transaction with very friendly staff. Everyone was helpful from start to finish! Would highly recommend to others looking to purchase a vehicle!
Working with Clark Walker the salesmen was great. Coming to an agreement on the cost and trade in didn't take very long. However the new car was ready, we where paying cash and it still took two hours before we could start the paper work. It was a very frustrating and tiring afternoon for us.
Very clean Professional Felt I mattered to them more than a customer with a problem Did as they said Very friendly
Oscar Viva was great! Everything went smoothly from the test drive to the finance office!
Great interaction with salesman. Very professional and friendly. I will definitely be doing Business with him in the near future.
Polite, professional, clean showroom, efficient operation Only a vehicle inspection but by all indicators, I shall bring repair and maintenance tasks to them
Very up front with communication and was able to get my problem solved quickly. I would recommend them anytime.
I had my first oil change and a couple other small things done. Kolby was fantastic! From the time I got there (waited for my truck to be done), I listened how he communicated with everyone, and was so impressed. He obviously takes great pride in his job and strives to make everyone's experience the best. I will definitely look for him when I return for my next oil change
I had a recall done, that was fine. But they suggested other stuff , that needed done. The work was done, after the technician made a mistake in accomplishing the job. I had to wait an extra day. They also said I needed tires, rotating the tires was part of the process, but not done. Now I've got to go to another dealer to have tires installed.
SCOTT was very personal.. they took r he vehicle in and ran a diagnostic test on my car. I was there for a recall. They found other issues that needed addressed. Which should've been done by 4:00. Work accomplished...but the technician broke a part that needed replaced. ( he didn't tell the service advisor) . Upon picking up the car I was informed of the problem. I was livid, that the problem wasn't fixed. Scott saw to it I had transportation for the day. The technician should be reprimanded. Over all the experience was good. I will come back ...
Very disappointed honestly, when my truck binds there is a popping noise in the rear end. Either a strut or a shock. I’ve been through the whole “we didn’t hear anything” and I got to hear that once again. Luckily I had a video of it so I sent that. Still can’t find nothing. Was told it was my tire noise. I’ve owned a bunch of mud tires and they all sound the same. My truck literally made the noise before I left the parking lot from picking it up after nobody could hear anything. Very ...
I called for an appointment for “The Works” service at Quick Lane and was in and out in very quickly. Service representatives are very friendly and the waiting room is very comfortable. I use them for all the time for my scheduled service needs.
I highly recommend Mr. William green i have now bought four vehicles from him. Thank you.
One week old car. Service engine light already on! Beyond disappointed. Service department can’t manage to fit me in for an entire week. Terrible experience! Do not recommend.
The service is timely never had trouble with my vehicle staff is polite and personable
Very deceptive sales tactics. Their written offer is full of hidden fees. NC law mandates that a dealer can not charge any fees (not required by law) related to the sale or lease of a motor vehicle unless those fees (including amount) are conspicuously listed in the dealership and are disclosed (including amounts) "whenever the dealer engages in the price advertising of vehicles." Not being able to find a disclosure of the amounts of any fees on their website or AutoTrader, I was unpleasantly surprised when the written offer was chalked full of hidden fees. Not to mention ...
Scott was very interested in getting my vehicle issue corrected. He did a great job keeping me informed on the status of the repairs.
Willie, Roger, and Manny did an excellent job selling us a new Bronco. Excellent experience.
One of the easier car purchases I’ve made. Received pricing in writing quickly and they were willing to work with me on several items with very little back and forth. Dealership was collecting and distributing disaster supplies (hurricane Helene) from the office which I thought was awesome.
Always have had great experiences, Salesman Willie G is the best! Just went in for an oil change, associates in the service department were helpful and friendly!
If every business provided the sam level of excellence as the entire Express Lane crew does, they would be thriving. I have 2 Fords and would never go anywhere else but Parks Ford. The service is unparalleled. Thank you for treating everyone like they/I’m your best customer. I truly appreciate it. Leatha Schulze
They were very good and offered me a good trade-in value. I appreciate their professionalism
The entire staff was made sure we were comfortable and if we needed anything. Osar kept us informed of everything that was going on and where we were in the buying process.
Service dept Took from 7:30 am to 5:30 pm to do a 15 min job. They were untrustworthy when we asked about status. Took a test drive and recommended by sales person to look elsewhere. Absolutely do NOT recommend this dealership!
Park Ford of Hendersonville, North Carolina was wonderful to work with when we traded our Jeep Wrangler for a Ford Expedition. We were looking for something more comfortable and they sure came through for us. The car I wanted was in another state but they arranged for it to be delivered and also did our financing at a fantastic rate. Highly recommend this dealership.!!!!
Scott was very helpful and pleasant. He kept me informed of the part that was needed to fix my car.
Got me in earlier than estimated appointment time, thanks Kolby. Great customer service as a returning customer
Absolutely quick and painless truck buying process! No hassle, no pressure, and no price gouging. Highly recommended!
called up out of state, salesman Oscar returned my call right away, he got the deal done in a timely fashion. very satisfied with purchase.
I had a good experience with the service department both the regular and the Quick Lane. I can’t necessarily say the same for my purchase experience as I was misled about the car’s features.
Chris White said he would find me the truck I wanted and he did just that.
Quick to get things done and very courteous. I would recommend this dealership to anyone
Excellent customer service and turn around time. Friendly and courteous staff. Love taking my car here for needed services.
Good like everywhere else things are slow due to lack of workers. Understandable way things are now
Adam at the Quick Lane was very friendly and helpful. He was able to get my account created quickly and also linked my FordPass account to it as well. Service on my truck was as expected and done in a timely manner. Thanks again!!
The staff’s attitude here and the service-oriented mindset is unmatched in my opinion!
I was pretty indecisive about which model I wanted, but Oscar was helpful and patient throughout the entire process. He did a great job, and I think I got a great car.
Bradley Winkler is a superb mechanic! His attention to detail is outstanding! His people skills are the best! If you want your vehicle taken care right then ask for Bradly then you get the best of the best all led by Chris another fine man leading the Quick service team.
Chris White, our salesman, was efficient & courteous throughout the whole process. We were in & out with my husbands truck in 3 hours. Would definitely buy from this dealership again.
I seen a 2021 ford transit online at $38,500.00 and now I finally get a email back saying sorry the price is $47k that’s a big difference in price it stinks that that have to do shady business like this Buyers Beware
Adam in the Quick Lane was personable and professional. As was the other young man working there. The area was clean the the service wait time was nearly spot on.
Purchasing my new Ford F 150 was very easy. Salesperson and finance manager were prompt and courteous. They made my buying process very simple and easy.
Chris White our salesman was knowledgeable, and was able to answer all of my questions regarding the vehicle we purchased. The dealership was responsive and flexible dealing with logistic issues that arose.
Four seasons ford was just as excited and interested as we were when we received our new bronco. Tyler had extensive knowledge of our new vehicle and was so helpful in the process of our car buying experience. We will definitely recommend this dealership to others!
Busy time but handled beautifully. A Saturday morning rush began before 8am. I was 9 th in line at 8. 1 1/2 hour wait so I was picked up by a friend. They called to let me know it was done- no need to hurry to pick it up. Car was ready, paperwork set. I was out the door in 5 minutes
I love Fourseasons Ford. They’re always very helpful and accommodating. They got me into a beautiful truck with very little hassle. As always great experience
I was not planning on buying a new car when I pulled into the lot to "look". BJ Thompson appeared immediately after I got out of the car to "look" into the explorers for the seat combination I wanted. He was very informative about the various features of each car on the lot. He was very helpful without being pushy. I am a tough customer in that I want something for nothing and he was very patient and kind. Thanks BJ-I love the my new explorer!
Great Customer Service very friendly prices reasonable satisfied with the work dependable done on time very professional offers you drinks if you were thirsty polite
They seemed reliable, I just had a oil change not much to that , it was quick bc there was no other customer there . I’ve went when they are busy and it takes a while so you want to leave your car and come back not wait on it there. Warranty is the only reason I don’t change my own oil in this vehicle.
Went for an Oil change and service was great. Got me right in. They could of uses a floor protector, a little oil on rubber mat but came off easy.
Very helpful and will do whatever it takes to get you in a nice car and great prices!
Wonderful experience! Will Green Is extremely personable and knowledgeable! Never had a better car buying experience! Was very comfortable from start to finish and you I was getting the best deal I could get.
The service was fast for a good price. Waiting area is comfortable. The service technicians were very friendly and answered all my questions. Overall, I was very pleased.
Even though short-handed, got me in fairly and quick. No tv, no papers to read (I bring library book), nothing but coffee to drink (I don't drink coffee).
Buying our car here was fun! Oscar was a great sales rep and rest of staff involved were professional and friendly. We had a wonderful experience from start to finish. Thanks to all of you!!!
Everyone was very friendly and professional. The finished the work when they said they would. I will definitely take my Escape to be serviced with them again when needed.
Everyone was very nice and great to work with. Very knowledgeable. The manager was great also. I would buy from Four Seasons Ford again great people
The Staff and Salesman were very Welcoming to my family. I received a fair deal, felt no pressure at any point in the process. They were friendly even past closing hours.
Great experience! Was greeted and treated very well by everyone that I came in contact with at the dealership! Shop here for your next vehicle purchase!
The dealership is a pleasure to deal with, and Will made the whole purchase very easy. We will go to them for our future purchases.
William was awesome! i would definitely recommend this dealer. From the start to the the finish we had a wonderful experience. We found the car online and contacted William and 2 days later we were driving the car home. I have nothing but good things to say about all of the employees here. They were very friendly and accommodating to us.
No thank you. This section is totally unnecessary. I I I I I I I I I I I I I I answered all the questions.
I had excellent service and was especially impressed by the mechanic and by Adam who went extra lengths to take care of my car. I would like to suggest that you correct your website because I scheduled my appointment on there and when I arrived they said they don't know anything about online appointments and that I should have called. Fortunately they were still able to fit me in that day, but you really need to fix that.
Gave me every thing I asked for on price and trade in. Professional and polite through out entire process. Follow up within 2 days to make sure all was well.
William was great. Without being pushy he got me to commit that first day when I never have done that before. Very personable and knew his stuff.Would recommend him to any of my friends.
very good experience I was there to get a key made and get the key code for keyless entry. I also had my sons phone paired with the vehicle. Overall great experience.
William was great. He was very knowledgeable about the vehicles we inquired about. He walked us through every step. The credit department was very helpful with getting the financing setup for the affordable payments. I would and will recommend this dealership to anyone and everyone.
Josh was great. The staff were friendly and helpful. Nice clean facility. Would do business with them again. Highly recommend. Thanks for a great experience.
Treated with respect, friendly staff, knowledgeable about their vehicles. Very willing to go the extra mile to be of assistance. They were always concerned with any issues I might have
Trent and Ragu are awesome!!!!! Both of these guys are a credit to the dealership, and to the Ford Motor Company! Highly Recommend and we will be back again!
Both men in Quick Lube were very professional and helpful. They were extremely busy the day I went there, so it wasn't as quick a job as one might expect, but it was thorough. One of your prior respondents mentioned Ford points. What are they?
Great service. I and out in 30 minutes and used Ford points to pay for work. Tim was friendly and delivered everything he promised. Great job!
The Sales Manager Justin and my salesman Tony Rossi almost made buying a car and spending a bunch of money fun! This is the 3rd vehicle that I bought from Four Seasons Ford, and I have always gotten a great deal with very little hassle! Great teamwork as this is a world class dealership!
Clean, bright, and friendly facility. I really liked the showroom and engaged well with my sales person. Even though the day was cloudy and raining, my experience went very well with the dealership.